Refund Policy

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1. Eligibility for Refund

• Refund requests will be considered only for services that meet the defined refund criteria.
• Refunds are applicable only in cases of technical failures or non-delivery caused by the company.
• No refunds will be provided for change of mind, incorrect purchase, or services already rendered.

2. Refund Request Process

• Customers must submit a written request for a refund within 7 days of purchase or service activation.
• The refund request must include order details, proof of payment, and a valid reason for the refund.
• HANS INFOMATICS PVT LTD. reserves the right to verify claims before processing refunds.

3. Non-Refundable Services

• Custom software development and implementation services.
• Subscription fees or service charges already utilized.
• Any third-party integrations or services procured on behalf of the customer.

4. Refund Processing Time

• Approved refunds will be processed within 7 business days from the date of approval.
• The amount will be credited to the payment method or account details provided in the written request.
• Any transaction charges incurred during the refund process will be deducted.

5. Cancellation Policy

• Customers may request service cancellation as per the agreed terms in the service agreement.
• Cancellation charges may apply depending on the stage of service delivery.

6. Modifications to Refund Policy

HANS INFOMATICS PVT LTD. reserves the right to modify or update this refund policy at any time. Customers are advised to review the refund policy periodically.